If you wish to make an exchange or obtain a refund, you must contact us via info@gvsnowshoes.com

The products must be still new and in their original packaging. They can then be refunded, exchanged for the same product or exchanged for another. You can make a request within 30 days of receiving your order. You are responsible for the delivery costs to send us the products to be refunded or exchanged. If you live in Quebec City, you can avoid these fees by going directly to our offices located in Wendake.